At COSY, we are committed to providing a smooth and reliable shopping experience. Please review our delivery, exchange, and return policies before placing your order.

Delivery Information

We deliver products across Bangladesh through Pathao Courier and other trusted delivery partners.

Note: Delivery times are estimated and may vary due to public holidays, weather conditions, or courier-related delays. While we work with reliable logistics partners, COSY cannot guarantee delivery schedules once a shipment has been handed over to the courier.

Product Inspection

• Please inspect your product carefully in the presence of the delivery agent before accepting the parcel.

• Any complaints regarding product condition or defects must be reported before the delivery agent leaves.

• Claims made after the parcel has been accepted and the delivery agent has departed may not be considered.

Exchange & Return Policy

At COSY Outfit, we want you to be completely satisfied with your purchase. Please read the following Exchange Policy carefully before making a purchase.

1. Exchange Period

Products may be exchanged within 3 days from the date of purchase and received, subject to the conditions mentioned below.

2. Conditions for Exchange

To be eligible for an exchange:

• The original Cash Memo/Invoice must be presented.
• The product must be unused and unwashed.
• The original tags/labels must remain attached and intact.
• The product must be in clean, undamaged and resalable condition.
• No alteration, modification or tailoring should have been made to the product.

3. Size & Color Exchange

Size or color exchange is available subject to stock availability.

If the requested size or color is unavailable, customers may be offered an alternative product, subject to COSY Outfit's applicable exchange terms.

4. Product Exchange & Price Difference

Customers may exchange their purchased product for another eligible product.

• If the replacement product costs more, the customer must pay the difference.
• If the replacement product costs less, the difference may be provided as Store Credit/Voucher instead of a cash refund.

5. Defective Products

• If a product has a genuine manufacturing defect, it may be exchanged within the applicable exchange period.
• Manufacturing defects may include stitching defects, production-related fabric damage, defective buttons/zippers, or other production-related issues.
• Damage caused by improper use, washing, ironing, alteration or normal wear and tear will not be considered a manufacturing defect.

6. Non-Exchangeable Products

Exchange will not be accepted for:

• Used or washed products
• Products without original tags/labels
• Altered or modified products
• Damaged, stained or torn products
• Products affected by perfume, body spray or other substances
• Products without the original Cash Memo/Invoice
• Sale, Clearance or Final Sale products
• Hygiene-sensitive products

7. Refund Policy

COSY Outfit generally follows an Exchange Only – No Cash Refund policy.

Where applicable, customers may exchange the product or receive Store Credit/Voucher according to the company's policy.

8. Final Decision

COSY Outfit reserves the right to inspect the product and determine whether it meets the exchange conditions.

The decision of the COSY Outfit management regarding the eligibility of an exchange shall be considered final.

Customer Reminder

Please check the Size, Color and Product carefully before completing your purchase.

Please keep your original Cash Memo/Invoice safely to claim an exchange.

Customer Support

If you have any questions or need assistance, please contact us:

Customer Care: +8801601-266695
Support Hours: 10:00 AM – 10:00 PM (Daily)
 

Thank you for choosing COSY Outfit.

COSY
Your Size, Our Responsibility